For orders up to 5kg:
To UK mainland
* Free UK mainland delivery.
Our courier is APC, any changes/updates once we have packed your order please follow the links via text or email from APC. We are unable to amend your original details once you've placed the order.
For weekend delivery on Saturday = £10
(we need the order by midday on Friday)
If your order is urgent, phone the shop before midday to inform us it has been placed....if you have visited our shop on a busy day, you will understand why :-) 01869 336972
Europe & non-mainland UK
Please email firstname.lastname@example.org for more information on this.
Up to 7 days = £20
For orders over 5kg (furniture, bulky and fragile items) please collect from the shop or email for a delivery quote. e:email@example.com)
Orders are sent by APC. For UK mainland, APC will message you with a delivery time slot and there are options to amend if needed - leave with a neighbour, etc.
Subject to stock availability and bank holidays. Occasionally, items selected online will be with a customer being tried in the shop, we have to give priority to the customer in the shop.
We are happy to suggest alternatives or refund.
In the unlikely event that your order arrives damaged or is lost during transit please email us on firstname.lastname@example.org
We hope that you are happy with the items you receive. However, should you wish to return an item, please do so within 14 days of the order being received for a refund or exchange (Except SALE items are 7 days)
Please note - items are returned at your own expense.
NB: Non-returnable for hygiene and safety reasons are:
Clothes must be returned in their original condition - with tags, UNMARKED AND UNSCENTED.
We recommend your return is sent via a reputed courier or recorded delivery so you have proof of despatch.
Replacement can only be made when we have received the original order
Please note, we do not offer a free returns service.
Please return goods to our beautiful shop:
NELLIE & DOVE,